Shipping Delays

The freight industry is suffering some delays that can extend shipping times due to driver shortages, closed terminals, freight backlog, and weather delays. The delivery dates noted on the freight carrier’s websites are their standard delivery times.  

Dear Customers:

1. Do not plan your installation starting date until AFTER you receive our material.

2. Do not use non-guaranteed shipping, with any carrier, unless, you and your client, are prepared for the guaranteed delivery dates to be missed. In addition, there’s no compensation from any carrier for missed delivery dates.

3. Assume that all deliveries will be at least a week or more than usual.

When your material leaves our facility, we have no control over when it will be delivered. We provide all our customers the freight carrier’s contact information and the PRO # to identify your package(s). Once your material ships, you should actively track your packages with the carriers to make sure you know when you will receive the delivery. Please let us know when a carrier is being unresponsive, and we will try to assist you. Hopefully, we will return to reliable carrier service in the near future.

 Questions? Comments? Concerns?

We can be reached Monday through Friday, 9am-5pm EST at support@auralex.com or (317) 842-2600.
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