Return & Cancellation Policy
Auralex Acoustics guarantees that our products will perform to published specifications and will be free from defects in materials and workmanship under normal application, installation, use and service conditions for a period of ninety (90) days* from the date of purchase. Upon the return of defective product or component prior to the expiration of the warranty period, Auralex will repair the defective product or component or replace it with a comparable product or component. You can check out our full Auralex Warranty here!
If you do not have any defective materials and you wish to return products, there will be a 10% restocking fee and you will have to pay to ship them back to Auralex in resalable condition. The refund can either be on the original purchase medium or through store credit.
If a ProPanel™ order requires cancellation, there $25 cancellation fee. This applies to all ProPanel™ orders.
To initiate a Return or Cancellation, please contact our support team!
Describe the issue and attach a copy of your original proof of purchase along with digital photos of any perceived defects.