Return & Cancellation Policy
Auralex Acoustics guarantees that our products will perform to published specifications and will be free from defects in materials and workmanship under normal application, installation, use and service conditions for a period of thirty (30) days* from the date received. Upon the return of defective product or component prior to the expiration of the warranty period, Auralex will repair the defective product or component or replace it with a comparable product or component. You can check out our full Auralex Warranty here!
If you do not have any defective materials and you wish to return products, you will have 30 days from the date you receive your product. There will be a 20% restocking fee as long as the items are in resalable condition. The refund can either be on the original purchase medium or through store credit.
If a ProPanel™ order requires cancellation, there is a $25 cancellation fee. This applies to all ProPanel™ orders.
To initiate a Return or Cancellation Online: you MUST have an Auralex.com account to initiate a return - you can look at recent orders and initiate a return, much like Amazon.
To initiate a Return or Cancellation on Orders Outside of Auralex.com: please contact our support team!
Describe the issue and attach a copy of your original proof of purchase along with digital photos of any perceived defects or additional information.